Our Policies

Written Return and Refund Policy

We pride ourselves on offering our customers top-notch products and services. However, we understand that there may be instances where you may need to return or exchange an item.

Please read our Return and Refund Policy carefully to understand your rights and obligations.

Return Policy

You have the right to return or exchange any item within 30 days of receiving it. We will gladly accept returns or exchanges for any unused, unworn, and undamaged items. Please note that the following items are not eligible for return or exchange:

  • Items that were purchased on sale
  • Custom-made or personalized items
  • Items that have been used or damaged

To initiate a return or exchange, please contact us within 30 days of receiving your order. We will provide you with a return shipping label and instructions on how to return your item. Please allow up to 10 business days for your return to be processed.

Refund Policy

Once we receive your returned item and it is inspected, we will issue a refund to the original payment method within 10 business days. Please allow up to 5-7 business days for the refund to reflect in your account.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. We will only collect, use, and disclose your personal information in accordance with this Privacy Policy.

Information We Collect

We may collect the following personal information from you:

 

  • Name
  • Email address
  • Billing and shipping information
  • Payment information
  • User activity on our website and app
  • How We Use Your Information

We use your personal information to:

 

  • Process and fulfill your orders
  • Provide customer service
  • Improve our products and services
  • Send you marketing communications
  • How We Disclose Your Information

We may disclose your personal information to third parties in the following circumstances:

  • To our suppliers and service providers who help us operate our business
  • To comply with legal requirements
  • To protect our rights or property
  • Your Choices

You have the following choices regarding your personal information:

  • You can opt out of receiving marketing communications from us by contacting us at [email protected]
  • You can request access to your personal information and request that we correct any inaccuracies
  • You can request that we delete your personal information

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

Terms of Service

By using our website and app, you agree to the following Terms of Service. Please read them carefully.

Acceptance of Terms

By using our website and app, you are agreeing to the Terms of Service. If you do not agree to the Terms of Service, you may not use our website or app.

Access to Website and App

We may restrict your access to our website and app at any time, without notice or explanation.

Use of Website and App

You may only use our website and app for lawful purposes. You may not use our website or app to:

  • Post or transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable content
  • Harm minors
  • Impersonate another person
  • Interfere with another person's use of our website or app
  • Violate any intellectual property rights
  • Transmit any computer virus or other malware
  • Intellectual Property

All content on our website and app, including but not limited to text, images, and code, is the property of us or our licensors. All rights are reserved.

Content Submissions

If you submit any content to our website or app, you grant us a non-exclusive, perpetual, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display that content.

Disclaimer

Our website and app are provided on an as is and as available basis. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We also disclaim all liability for any damages, whether direct, indirect, consequential, or incidental, arising from the use of our website or app.

Governing Law

These Terms of Service are governed by the laws of the State of New York, without regard to its conflict of laws’ provisions.

Shipping Policy

We strive to provide our customers with the most efficient and affordable shipping options available. We offer a variety of shipping methods to meet your needs, including:

  • Standard Shipping: This is our most affordable shipping option and typically takes 5-7 business days for delivery within the contiguous United States.
  • Priority Shipping: This option offers faster delivery times and typically takes 3-5 business days for delivery within the contiguous United States.
  • Express Shipping: This is our fastest shipping option and typically takes 1-3 business days for delivery within the contiguous United States.

Please note that shipping costs will vary depending on the shipping method selected and the destination. Shipping costs will be calculated at checkout and will be displayed before you proceed with your purchase.

Shipping Exclusions

Certain items may be subject to additional shipping charges or may not be eligible for expedited shipping. These items will be clearly marked on our website.

International Shipping

We currently ship to select countries internationally. Please see our website for a list of eligible countries and shipping rates. 

Shipping Timelines 

Shipping timelines are estimates and may vary depending on factors such as weather conditions, peak ordering periods, and unforeseen circumstances. We will provide you with a tracking number once your order has shipped so that you can track its progress. 

Lost or Damaged Packages 

If your package is lost or damaged in transit, please contact us immediately. We will file a claim with the shipping carrier and assist you in retrieving your package or receiving a replacement. 

Delivery Instructions 

Please provide us with accurate and complete shipping information at checkout. We are not responsible for packages that are delivered to an incorrect address. 

Signature Required 

For orders exceeding a certain value, we may require a signature upon delivery. If you are not available to sign for your package, it will be held at the nearest shipping facility for pickup. 

Returns and Refunds 

Please refer to our Return and Refund Policy for information on returning and exchanging items. 

Changes to Shipping Policy 

We may update this Shipping Policy from time to time. Any changes will be posted on our website.